Frequently Asked Questions
General Questions
What does Peptide Pro specialize in?
Peptide Pro specializes in providing high-purity, pre-synthesized peptides for scientific research. Our peptides are designed for laboratory use in fields such as biochemistry, molecular biology, and pharmaceutical development. Please note, our products are intended for research purposes only and are not for human or veterinary use.
Are your peptides FDA-approved?
No, our peptides are not FDA-approved for therapeutic use. All products sold by Peptide Pro are strictly for laboratory research purposes only and comply with FDA regulations for research chemicals. They are not intended for human consumption or veterinary use.
What purity levels do your peptides have?
Ordering & Shipping
How do I place an order?
Ordering from Peptide Pro is simple. Browse our catalog of research peptides, select the products and quantities you need, and add them to your cart. Once you’re ready, proceed to checkout and provide the required information for delivery.
Do you offer bulk discounts?
Yes, we offer bulk order discounts for larger quantities of peptides. For more information on bulk pricing, please visit our Bulk Orders page or contact us directly for a custom quote.
How long does shipping take?
What shipping methods do you offer?
Can I track my order?
Product Information & Quality
What is a Certificate of Analysis (CoA), and how do I access it?
A Certificate of Analysis (CoA) is a document that provides detailed information about the purity, composition, and testing of a specific peptide batch. All of our products come with a CoA, which can be downloaded from the product page or provided upon request after purchase.
How should I store my peptides?
Peptides should be stored in a cool, dry place. For long-term storage, we recommend keeping them in a -20°C freezer. Be sure to follow the storage instructions provided on the product’s Certificate of Analysis to maintain stability and potency.
What if the peptide I’m looking for is out of stock?
Do you provide custom peptide modifications?
Compliance & Safety
Are your products safe for human or veterinary use?
No, all peptides sold by Peptide Pro are intended for research purposes only and are not safe for human or veterinary use. Our products are not designed for consumption, clinical use, or any therapeutic application. Please use them exclusively for laboratory research.
Do you comply with FDA regulations?
Yes, Peptide Pro adheres strictly to FDA guidelines regarding the sale of research peptides. Our products are labeled for research use only and are not intended for therapeutic or diagnostic purposes.
Can I use Peptide Pro products in clinical trials?
What should I do if I have questions about the safe handling of peptides?
Please refer to the product-specific Certificate of Analysis (CoA) for detailed handling and storage guidelines. If you have further questions, our customer support team is available to provide guidance
Payment & Returns
What payment methods do you accept?
We accept multiple payment methods for your convenience, including debit cards, CashApp, and Zelle. You may also choose the “Pay Via Invoice” option at checkout, and we will provide you with a secure link to complete your payment. All transactions are processed safely to protect your payment details.
What is your return policy?
Due to the sensitive nature of our products, we do not accept returns on peptides unless there is a quality issue or the wrong product was delivered. If there is an issue with your order, please contact us within 7 days of receiving the product, and we will resolve the situation.
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible. If the order has not yet shipped, we will process the cancellation and issue a refund. If the order has already shipped, we cannot guarantee cancellation.